Terms & Conditions
Effective date: 15/09/2026
About us
Sehat by Madhura (“Sehat”, “we”, “us” or “our”) is operated by MADHURA MAHENDRA KHADE, a sole proprietor trading
as MADHURAS KITCHEN CRAFTS, through https://www.sehat.life/.
GSTIN: 27CECPC7609K1ZF
Principal place of business: AT INDORE, POST KHADKED, TAL. IGATPURI, Indore, Nashik, Maharashtra - 422402,
India.
Email: contact@sehat.life
Telephone: +91 9529981870
These Terms apply to your use of our website and purchases from us. Read them with our Privacy Policy, Shipping &
Delivery Policy, Cancellation & Refund Policy and relevant product information. Mandatory consumer rights remain
unaffected.
Eligibility and customer information
Orders must be placed by an adult aged 18 or above who is legally capable of entering into a contract. Provide accurate
contact, delivery and payment information and keep any account credentials confidential. Do not use another person’s
payment method without authority or use this website for unlawful or fraudulent purposes.
Products and food information
We offer traditional Indian sweets and savoury snacks. Each product listing and package provides the relevant
description, quantity and food information. Images are illustrative; reasonable appearance variations may occur, but
supplied products must conform to their description and applicable standards.
Read the individual ingredients, allergen declarations, storage instructions and best-before/use-by information.
Product-specific information takes precedence over general descriptions. Do not consume products with broken seals,
signs of spoilage or an expired use-by date. Contact us if a delivered item appears unsafe or is not as described.
Our foods are not medicines. General wellness descriptions do not constitute medical advice or a promise to prevent,
treat or cure disease. Do not assume suitability for an allergy or medical diet without checking the relevant product
information.
Prices, taxes and payments
Prices are in Indian Rupees (INR). Displayed product prices include applicable taxes. Delivery charges, any
cash-on-delivery fee, discounts and the complete order total are shown before you confirm your order. Tax details are
reflected on the invoice as applicable. We do not add undisclosed compulsory charges after an order is placed.
GST is applied according to the relevant product or service classification and the law applicable to the transaction. Any
change in statutory tax rates will be reflected as legally required in the relevant price and invoice; it will not be used to
impose an undisclosed additional charge without informing you and obtaining any necessary agreement.
Online payments are processed through Razorpay using the payment methods available at checkout. Cash on delivery
is available for eligible orders at serviceable PIN codes, as shown at checkout. Payment authorisation is subject to the
relevant payment provider and bank. Customer support never asks for your PIN, CVV, password or OTP.
If a genuine pricing or listing error affects an order, we will explain it and seek your agreement to corrected terms or
cancel and refund the affected order. We will not increase the amount charged without your agreement.

SEHAT BY MADHURA | REVISED POLICIES - REVIEW PUBLICATION NOTES 3
Order acknowledgement and acceptance
An initial order or payment acknowledgement confirms receipt of your request. We review orders and communicate
acceptance or any issue within 24-48 hours of order placement through the contact details supplied with the order. Your
order is accepted when we send an order-confirmation message. For prepaid orders, acceptance is subject to successful
payment confirmation; COD orders are subject to serviceability and order verification.
We may decline or cancel an order because of stock unavailability, an unserviceable address, a material listing error,
unsuccessful payment or reasonably suspected fraud. We will explain the issue and refund any payment received for
cancelled items under our Cancellation & Refund Policy. No substitution will be made without your consent.
Delivery, cancellations and remedies
Our Shipping & Delivery Policy explains serviceability, charges and estimated delivery. Our Cancellation & Refund Policy
explains cancellation cut-offs, food-return restrictions and remedies. These policies apply to the purchase terms disclosed
before the order is placed. Food-hygiene restrictions do not remove remedies for defective, unsafe, incorrect,
misdescribed or undelivered goods.
Website use and intellectual property
You may use the site for personal shopping. Content, branding, photographs and designs belong to their respective rights
holders. Do not reproduce protected content commercially without permission, introduce malicious software, interfere with
the website, impersonate another person or attempt unauthorised access.
We take reasonable care to keep information accurate and the site available. Temporary interruptions may occur. Contact
us if an interruption affects a paid order so that we can investigate and provide the appropriate remedy. External sites and
payment services have their own terms and privacy notices.
Responsibility, changes and applicable law
To the extent permitted by law, we are not responsible for indirect losses that were not reasonably foreseeable from the
transaction. Nothing excludes liability or remedies that cannot lawfully be excluded, including rights relating to product
safety, defective goods, fraud or our own legally actionable conduct.
Updates will be posted with a revised effective date. They will not retrospectively reduce rights attached to accepted
orders. Indian law applies. You may seek remedies before a competent court, consumer commission or other authority
under applicable law; these Terms do not restrict statutory complaint rights or jurisdiction.
For assistance, email contact@sehat.life or call +91 9529981870. Escalation details appear in Contact Us & Grievance
Redressal